Data Protection & Privacy Policy

Well Hope Family Mediation Services takes your privacy seriously. The information that you share with us via this website, via our secure email system and during mediation meetings is protected. 

What information do we collect from you

Well Hope Family Mediation Services will collect demographic information for you and your family. In addition, we will collect Information related to your finances and personal circumstances including overall wellness.

How we use the information you give us

Well Hope requires the above information to ensure we are providing you with high-quality services for your family.

Well Hope will never share (sell, lend, or give) your personal information to third parties unless you have given us your permission or we must do so by law.

Our policy regarding data retention

Regardless of the length of time that you have used Well Hope Family Mediation Services, we retain your client file for 7 years, valid from the last date of contact/ service use. For service users that have contacted Well Hope Family Services for a consultation but haven’t progressed to a MIAMs or Mediation, your client records will be retained for 12 months.

How good is our online security

All Well Hope video calls are secured with end-to-end encryption to the highest privacy and security standards. Well Hope has disabled the ability for service users to post comments to further protect your anonymity. 

Links to other websites & services

Well Hope takes the time to ensure that we are sharing the highest quality resources to further your awareness and knowledge on various topics related to your wellness and family. We do our best to ensure that the most up-to-date links and services are posted from our website. Please be aware that Well Hope Family Mediation Services has no control or takes no responsibility over any outside organisation. We are unable to protect your privacy for the information that you provide to any outside organisation or website that is not governed by this privacy statement. We encourage you to review the Data Protection and Privacy Policies for these organisations. 

Your rights regarding your data

Under the Data Protection Act 1998, it is within your rights to request your personal information that we hold about you (but not your former partner). We will charge you a small fee for this service and you will be asked to provide documentation to prove your identity. You can request this by emailing hello@wellhopefamily.co.uk