Feedback & Complaints
Can you leave feedback after Family Mediation?
The answer is, yes! We welcome any kind of feedback, because we are always learning and growing. Your feedback helps us to know what we are doing right and where we can improve. If you are concerned about a service that Well Hope has provided you, we encourage you to contact us by phone, email or through our feedback form. If you have a complaint, we will guide you through our complaints procedure. All feedback will be treated with courtesy, respect, and with sensitivity.
Every trained Family Mediator has a Personal Practice Consultant (PPC) who provides ongoing support to their ‘consultees’ (mediators) in relation to their adherence to the Family Mediation Council (FMC) Standards Framework and Code of Practice. We adhere to strict practice standards and we work transparently with all parties to ensure we continue to deliver high-quality services.
In the UK, safeguarding is everyone’s responsibility. If you, someone you know, or a child are in immediate danger, dial 999 NOW to receive urgent help.
If you or someone you know feels suicidal or are struggling to cope and would like to talk to someone, contact Samaritans for free on 116 123. Alternatively, please go to your GP, or your local A&E.
Domestic Violence can happen to anyone. Domestic violence is a pattern of behaviour on the part of an abuser to control their partner. It can happen at any point of a relationship, including after you have split up. If you need help with domestic violence, contact the 24-hour National Domestic Abuse Helpline on 0808 2000 247.
If you have concerns about a child, contact your local authority children’s services at any time of the day, the police or contact the NSPCC Helpline via this link: https://www.nspcc.org.uk/keeping-children-safe/reporting-abuse/report
If you are a child and you need help, please contact Childline on 0800 111.
We are members of the Family Mediation Council (FMC), The Family Mediation Association (FMA), The British Association of Social Workers (BASW) and Social Work England (SWE) in good professional standing.
